Consultant - Banking and Financial Services at Michael Page
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Call Centre Head - Telesales - Unsecured Business Loans (7-10 yrs)
- Heading centralized Call centre operation for managing pan India Outbound, Telesales & Web channel for Cross-Selling Loans
- Accountable for entire Call centre profitability, productivity and cost
- Implementing dialing strategies for planned campaigns to meet targeted numbers.
- Leading new module development/enhancement initiative projects in the system.
- Setup an outbound process to maximize cross sell penetration
- Driving the Loan business across the country.
- Design and run product promotion activities through POPs, contests and outdoor campaigns to create product awareness