Senior Consultant- TA at DMI
Views:1561 Applications:102 Rec. Actions:Recruiter Actions:21
Call Center Manager - NBFC/Auto Loans (4-6 yrs)
- Manage day to-day operations and meet required service level and standards
- Performance review - prepare metrics and MIS . Track reports on associates/callers performance
- Develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused associates.
- Operational Management, managing the floor, ownership and problem resolution. Coaching and feedback, motivating, training and development of staff
- Receive target, monitor performance and update management on the state and progress
- Conduct surprise checks/audit and ensure Compliance.
- Training on process and call quality monitoring.
- Continuous improvement initiatives and other process Transformations
- Coordination with Pick-up agencies for smooth conversion of pick-up
- Reporting on the daily update on call centre operations
- Highlight issues on call centre activities wherever required
- Manage two call centre simultaneously
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.