Position: Call/ Contact Center Manager Location: Bangalore Company: Internet/ E Commerce Job Responsibilities: - Serve customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. - Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies. - Recruiting, selecting, training, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing performance periodically. - Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. - Prepare call center performance reports by collecting, analyzing, and summarizing data and trends. - Analyze and evaluate emerging technologies such as chat bots, smart IVR systems etc. - Strategic outsourcing of call center operations. Desired candidature: - 7+ years experience in handling large International contact centers. - Ability to multitask and work under pressure. - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. - Strong coaching and leadership skills, ability to motivate employees. - Should be familiar with outsourcing requirements.

Bangalore

Call Center Manager - Internet/eCommerce  

Call Center Manager - Internet/eCommerce   ,Job Description for Call Center Manager - Internet/eCommerce   in Talentiser in  Bangalore for (7-12) years of experience. Apply Now!

Job Description for Call Center Manager - Internet/eCommerce   in Talentiser in  Bangalore for (7-12) years of experience. Apply Now!