22/01 Althea Silveira
Senior Executive - Search & Selection at Successwrks HR Solutions Pvt Ltd

Views:1350 Applications:87 Rec. Actions:Recruiter Actions:13

Call Center Manager - AgriTech (10-15 yrs)

Ahmedabad/Gujarat Job Code: 788391

We are currently hiring a Call Center Manager for an Agri Tech firm.

Job Location : SG Highway, Ahmedabad

Looking for someone who speaks Gujarati (Mandatory).

About the Role :

- Head Call Center with 10+ years of experience handling an outbound and inbound lead generation process with strong sales & people management skills.

- Responsible for managing multiple Call center operation across geographies.

- Leading a team of more than 100 call center representatives and quality analyst team.

- Setting up, streamlining and building robust Call center processes and systems.

- Develop & define targets and goals to ensure we meet customer and business needs.

- Work closely with marketing to drive various marketing initiatives, offer and campaigns to create demand or generate leads through missed call mechanism.

- Define and monitor key operations metrics, customer VOCs and provide meaningful insights to drive revenue, quality and improvements.

- Conduct resource planning, recruit agents, coach and provide timely performance feedback.

- Participate in business meetings, submit reports/MIS to management and suggest new ideas and strategies.

- Conduct regular one-on-one and team meetings, performance reviews, and other checkpoints to provide coaching and keep a pulse on the team.

- Identify and drive process improvement efforts and cross-functional projects, collaborating often with the Workforce Management, Training & Quality, and various customer-facing teams.

- Participate in the hiring and onboarding process.

- Act as a bridge between business and the technology team, plan and get the required automation done to improve the overall efficiency of Call center.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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