Byond Travel - Head - Sales

Head Of Sales - Byond Travel

About Byond Travel :

- Byond Travel organizes and leads small-group travels for like-minded travellers in over 50 countries. As India's leading platform for bringing together travellers from multiple interest groups and communities, their groups range from women-only travellers to yoga, self-drives to moms & kids, senior citizens and even spiritual healing groups. On request, Byond Travel also creates customized journeys for private groups.

Role Summary :

- Take ownership for team results and provide daily leadership to 8-10 direct reports (sales team members).

- Experience working with customers in industries such as lifestyle, travel, hospitality, luxury products, would be an added advantage.

- Experience of traveling abroad or familiarity with international travel experiences will be a huge advantage.

- Strong background in sales to be able to effectively convert leads into sales.

- Establishing a smooth process to capture and convert leads throughout the sales pipeline. This will require discipline in operations and the ability to generate data-driven insights to constantly improve/optimize the sales process.

- Tracking and execution of team objectives and results to improve the overall customer support team operations.

- Ability to handle difficult customers, customer requests, queries and complaints.

- Process driven, diligent and detail-oriented person, who has the ability to adapt to quickly changing priorities and customer needs.

Requirements :

- 3+ years experience in core B2C sales - in a customer servicing business like lifestyle, travel, hospitality, luxury, along with familiarity in travelling abroad.

- Excellent communication skills - written and verbal.

- Strong leadership skills - implementing business plans and executing sales initiatives at a senior level.

- Experience in E-commerce sales.

Culture fit :

- Ability to own things and get work done.

- Ability to work in a multicultural, fast-paced organization.