Team Lead/Assistant Manager - Quality Control - Sales Operations

THE ROLE:

Team Lead/Assistant Manager- Quality Control- Sales Operations - This role directly falls under the central operations vertical of the firm and is instrumental in extending critical support to the front-footed sales force of BYJU's.

This role is based out of Bangalore.

OVERVIEW:

- Project Management

- Catering to overall business requirements via appropriate and seamless allocation of resources

- Identifying development projects and coordinate with the relevant departments during the project life cycle

- Systematic and timely execution of projects

- Documentation of processes and maintaining project records

- Defining matrices for projects and process improvement and sharing the improvement reports and recommendations with management

- Sales Support

- Ideating on and laying down robust processes and systems to aid the Sales Team

- Execution/ implementation of new processes with ownership of end-to-end upkeep and maintenance

- Identifying scope to optimize existing processes in order to boost productivity of sales force

- Automate operations processes in order to enhance efficiencies and reduce manual dependence

KEY RESPONSIBILITIES :

Team Lead/ Assistant Manager is an individual contributor position with the following key responsibilities:

- Perform regular quality assessments on all processes, mainly Database Management.

- Resolving quality-related issues adhering to deadlines and the designed processes.

- Design an efficient design protocol that can be used across all domains.

- Prepare documentation of the inspection process, which includes detailed reports and performance records.

- Guide the execution team about the quality control issues to enhance the quality of the Database.

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