Byju's - Senior Research Manager

About the Role:

We are looking for a Customer-Research Expert who will study and analyse customer behaviour to give actionable insights that move business metrics. This is a high-impact role that works with the post-sales, product-marketing and customer-success teams.

Key Responsibilities:

- Understand the business requirements and convert them into research objectives and executions.

- Own and execute research projects end to end (Primary - Qualitative and Quantitative and secondary research).

- Conduct FGDs, direct interviews with internal and external respondents as needed or managing them through vendors with active participation

- Research material creation (Questionnaire/discussion guide design), Analysis plan and report writing

-Leverage internal learning, benchmarks and category/business knowledge to provide a bigger picture context to analysis.

- Strict adherence to project timelines while maintaining highest quality standards

- Build actionable insights with data - understanding the underlying insights and presenting it to key stakeholders

- Identification, shortlisting and end to end vendor management for research projects.

Requirements: Academic Qualification

- MBA/PGDM or Equivalent (With Marketing/Analytics/Stats Specialization)

- 3-5 years of experience in leading market research firms (Nielsen, Kantar or similar)

- Ability to understand the Education and Ed-tech market, Customers.

- Experienced working on both Quantitative and Qualitative methodologies. Qualitative Experience is a must.

- Experienced in doing interviews, moderating discussions/FGDs (as needed), building qualitative insights

- Ability to work in a start-up environment - very fast paced, unbound-constrained thinking

- Excellent organizing/ stakeholder management (internal and external)/presentation skills