Byju's - Senior Manager - Process Excellence

Key Responsibilities:

- Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap

- Should have delivered large scale end-end Process Transformation projects

- Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions

- Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high performance team and delivering large scale Transformation project.

- Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel

- The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices

- Clear thought process to lead, guide and develop team to provide services

- Strategic thinker

- Lead Business Excellence span across Operating Group / Delivery Region

- Maintain team flexibility and skills to be able to support recovery work as needed.

Essential Functions:

- Transform the BTC process to improve the process

- Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence

- Implement systems and processes that deliver improvement toward 100% conformance to customer requirements

- Drive rigorous metrics related to the Balance Scorecard to evaluate performance and drive reduction in variability/defects in critical business processes

- Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive result