Manager/Team Lead- Customer Experience: Night Shift - Working hours-5.00 PM-1.00 AM Ideal Candidate: Apply if you've exposure in product support like mobile product, Software or hardware products(IOS/Android, Tablet, iPad) Byju's is an Indian multinational educational technology company & world's most valuable education technology company. After raising $1 billion in 2021, Byju's' market valuation stands for $15 billion. It was founded in 2011 by Byju Raveendran and Divya Gokulnath. Job Description: We're looking for an experienced & talented customer- facing, detail oriented, and compassionate Manager/Team Lead-Customer Experience to join our expanding team. This role will champion the user experience both internally and externally while managing a global distributed team. Product: Byju's International Business Location: Bengaluru We'd love to hear from you if you are: - Passionate about delivering an outstanding customer experience - Excellent active listening, verbal & written communication skills - Analytical, fact & metric-driven - Creative and rational mind - able to analyze a situation and find the best resolution - Effective at leading a team through growth & scaling - Strong technical skills in Apple & Fire ecosystems, software and gaming - Experience with Zendesk, Salesforce, Jira or the equivalents - Highly motivated and able to work both independently and as a part of a distributed team What you'll do : - Expertise in the full suite of Osmo and BYJU'S product offerings - Ownership of the support processes & metrics - Leadership of a globally distributed team - Use of a variety of continuous improvement tools & techniques to drive process improvement - Internalize the tone and voice of the Osmo and BYJU'S brands by bringing that understanding to bear to all customer communications - Collaborate with Product and Engineering teams to help resolve complex technical issues, and document product bugs - Effectively participate in the product release cycle to ensure that support readiness requirements are met for new products and that the support staff are well trained and informed About Byju's : BYJU's is India's largest Ed-tech company and the creator of India's largest K12 learning app which offers highly adaptive, engaging and effective learning programs for students in classes 4-12 (K-12) and competitive exams like JEE, NEET, CAT, IAS, GRE and GMAT. Today, BYJU's has over 6.5 million downloads, 3 lakh annual paid subscriptions and sees an addition of 30,000 students every month. With an average time of 40 minutes being spent by a student on the app every day, the BYJU's app is making learning enjoyable and effective. Renewal rates are as high as 90%. Launched in 2015, BYJU's has become the most loved and preferred education app for students across age groups. Osmo-Byju's International : As part of its international expansion, Byju's acquired Osmo in 2019, a Silicon Valley based company that offers a suite of - learning through play- products targeting 3-9 year old's, using cutting-edge computer vision technology. Byju's has proven its core business model in India and now has ambitions to scale up globally with products and solutions for learning. Byju's has also partnered with Disney, to develop a co-branded product with Disney IP deeply integrated for the early learner (age 3-8). The product was launched in the India market in June 2019 and the North America launch and scale up is planned during 2021. #teamlead #Customerexperience #customersupport #Aduit #QualityAnalyst #escalations #customerhandling #emails #chat #troubleshooting

Bangalore

BYJU'S - Manager/Team Lead - Customer Experience 

BYJU'S - Manager/Team Lead - Customer Experience  ,Job Description for BYJU'S - Manager/Team Lead - Customer Experience  in Byju's in  Bangalore for (4-8) years of experience. Apply Now!

Job Description for BYJU'S - Manager/Team Lead - Customer Experience  in Byju's in  Bangalore for (4-8) years of experience. Apply Now!