BYJU'S - Manager - Quality Assurance

You will manage a QA team to ensure compliance with all relevant regulatory guidelines. You will be responsible to drive a world class Quality operation to help enhance quality and customer experience. You will ensure high quality and service level.

Process: In this role, you will collaborate with numerous teams to identify, define and specify solutions that improve both quality and associate performances. You will be able to adapt to ambiguity and understand how to identify the right inputs to achieve meaningful outputs, implement closed loop processes and measures to ensure improvements are quantified. You will have proven ability to assess situations and guide teams toward both short-term and long-term systemic changes.

People: You will build collaborative relationships with stakeholders, managers, and cross functional teams, working closely to create and execute a quality project roadmap. The manager will be a strong quality advocate collaborating with cross functional teams to identify defect opportunities and prevention mechanisms. You'll develop an effective feedback strategy that conveys quantified progress and maintains engagement from our team, and our stakeholders. You will mentor a high performing team of quality analysts and specialists to do what is right for the customer. A successful quality manager will be a strong process leader with a background in building and improving quality processes and running effective teams delivering against a high paced schedule.

Quality Assurance manager should be highly customer focused, obsessed with quality improvement, with a proven record of working effectively across functional organizations. Quality Assurance manager must have a strong backbone, hands-on experience in conflict management with an ability to collaborate and execute improvements based on a data driven approach.

Key Responsibilities:

- Facilitates the execution of QA strategy through management, operations and support teams

- Documentation of quality metrics, communicate root causes to operations and carry forward lessons learned from quality concerns

- Introduce new systems and procedures that drive defect identification and reduction

- Verify Quality Metrics in place and meet goals, trigger containment actions and corrective actions as appropriate

- Manage, coach and develop a high performing Quality team that meets agreed objectives and which delivers best practice results, added value and continuous improvements

- Communicate across all levels on Operations and program progress. Provide focused feedback loops for teams based on performance and quality data.

- Conducts Root Cause Analysis (5 Whys Analysis/ Fish Bone Analysis) and Error Trend Analysis

- Drive defect elimination program by working along with managers and stakeholders.

- Drive efficiency improvements by eliminating non value add processes and introducing automation capabilities- Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and quality.

- Work with management teams to articulate and prioritize feature needs for system and tools.

- Recruit top-quality employees. Develop employees and their skill sets to expand the team capabilities.