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Manager HR at BUSY Infotech P Ltd
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Busy Infotech - Senior Manager - Process Excellence (2-6 yrs)
About us: BUSY - Busy is India's second largest, on premise ERP & accounting Software Company, enabling 200,000+ businesses to manage their back-office operations and GST/VAT compliances efficiently. It is a 100% subsidiary of IndiaMART - a $2bn valued, public listed company. We are aiming at a $100bn+ market opportunity with a clear focus on helping companies with an integrated application that works on premise as well as cloud/mobile, and is suitable for both B2B and B2C operations For more details please visit www.busy.in
Job Description:
- As a Process Improvement Manager, you will be responsible for leading and managing process improvement initiatives, with the aim of enhancing operational efficiency and productivity
- Utilize process excellence methodologies to redesign and optimize customer success and all other call center based operations processes
- Collaborate with cross-functional teams to execute process reengineering projects
- Conduct root cause analysis to identify and resolve process issues
- Monitor and track customer success process performance metrics to measure the effectiveness of process improvement initiatives
- Utilize tools to analyze customer success data and identify areas for improvement
Skill Sets / Requirements:
- Strong analytical skills with the ability to analyze and interpret complex data
- Ability to build & execute processes that improve customer experience and costs
- Six Sigma Black Belt certified
- Proficiency in data analytics tools required
Qualification : MBA / B. Tech
Relevant Experience : 2 - 5 years in Process Engineering / Excellence
Reporting To - GM, Customer Success
Work Location - Noida
Working Days - 5 Days
2-Step Verification - Action Required
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