Job Description : - You will be responsible for managing the customer support teams and building systems & processes to offer a world class experience to customers seeking support from Busy. You are results-driven, and excited about creating & managing a multi-channel customer support setup, which has the highest Net Promoter Score (NPS) from its customers - Responsible for following metrics related to customers - Net Promoter Score (from Customers Seeking Support) - First Time Resolution - Reduction in Active Customers Needing Support (through proactive training & communication with customers) - Resolution TATs - Team Management - Hire, Train, Retain a team of high caliber people - Performance Management - Responsible for Enabling Tools & Technology - Dialer - CRM - MIS & Analytics - Integration & usage of multiple communication channels like calls, whatsapp, chat - Manage Costs & Budgets

Delhi NCR

Busy Infotech - Senior Manager - Customer Support 

Busy Infotech - Senior Manager - Customer Support  ,Job Description for Busy Infotech - Senior Manager - Customer Support  in BUSY Infotech P Ltd in  Delhi NCR for (5-10) years of experience. Apply Now!

Job Description for Busy Infotech - Senior Manager - Customer Support  in BUSY Infotech P Ltd in  Delhi NCR for (5-10) years of experience. Apply Now!