Business Unit Head - Operations - Insurance Vertical - KPO/BPO

- At least 14+ years of experience in operations with managing Insurance Verticle like- Life. General. P&C.reinsurance-pension, retiral etc. Must be working in Global platform OR Having experience in Complex BFS/BFSI Operations - Must be working in Global platform.

- International or Global Insurance domain experience is must. (KPO/BPO/MNC)

- Must Have handled 200+ FTE in Complex operations (back-office)

- Strong leadership & global stakeholder management

- Must be present CTC in between 42 lacs to 63 lacs

Job Summary :

- Leads the development and implementation of operations strategy.

- In conjunction with the stakeholders, agrees and implements strategic changes to the business model within WTW.

- Ensures the ongoing delivery of excellent client service across all segments ensuring the relevant regulatory and technical standards are met

Strategy :

- Develops the short and long-term Business Unit (BU) strategy in conjunction with overseas counterparts.

- Drives the delivery of the change agenda including cross-functional programmes and change initiatives, securing the resources required to deliver programme activities, including design, testing and implementation support

- Leads the development of the client service propositions and service delivery strategy for all operational functions

Operations Management/Operational Effectiveness :

- Ensures that the function has optimum number and quality of resources required to deliver the functional objectives and that they are effectively controlled and targeted

- Plans, supports and reviews the performance of the function, identifying development needs for both individuals and the team as a whole.