Business Support Role - Client Services - Bank

Hiring for a Renowned Bank,

- Assist the Business Manager in tracking & monitoring the implementation of the Strategy for each units under Client Services and publish periodic trackers (weekly/fortnight/monthly) with respective stakeholders, Business Manager and Head CS for an update.

- Assist in organizing periodic reviews for various businesses/units under client services. Minute the meetings, Track and Monitor the action items and regularly feed in the updates to the Business Manager and Head CS.

- Assist the Business Manager in reviewing all the PAC notes every month and close loop from Client Services perspective in concurrence with the Business Manager.

- Assist the Business Manager in reviewing all the SOPs sent by the PMG and Branch Ops or any other unit and close loop from Client Services perspective in concurrence with the Business Manager.

- Maintain a repository of all the review decks, updates and track closure as committed by the Unit Leaders in the reviews with Head CS or ED. Publish periodic tracker and updates to the Business Manager and Head CS.

- Assist the Business Manager in maintaining the tracker and Budget Files & Finances in coordination with all unit heads under client services. Maintain a track of the allocated costs and expenses and present a monthly update to Head CS

- Assist in organizing and managing the Annual Conference/Conclave for the Client Services unit every year

- Assist the Business Manager in maintaining the database of all employee head counts, indents, open positions month on month and apprise the Business Manager and Head CS every month.

- Publish a monthly report to the Head Client Services and Leadership team on the same.

- Maintain & Track periodic minutes of Employee Engagement activities like Quarterly Broadcast calls, Cross Functional FGDs within Client Services, etc.

- Assist the Business Manager in gathering, analysing and interpreting external and internal data and reports fed in by the BI Team and other units from client services.

- Maintain a repository of Job Descriptions for all the key roles within the Client Services unit and keep updating the list as and when the new profiles/jobs are added.

- Assist the Business manager in compiling, validating and submission of the regulatory reporting data every quarter/Half Year/Annually.

- Assist in maintaining a database of all the policies and notices for reference and help in.