Business Strategy & Growth Leader - SaaS Firm

Business Strategy & Growth Leader - (Consulting Background)

Designation/Role : Business Strategy & Growth Leader

Location: Gurgaon

Working Days: 5

Mode of Work: Hybrid

Total Experience: 7 - 12 Years

Qualification: Good Pedigree IIT / NIT + MBA (not mandatory).

Work Experience - SAAS Background Preferred, Someone who has been into consulting and worked in a central Operations/ strategy team driving critical projects in high-growth startups.

Someone who loves operations, strategy, systems, and product workflow - and who wants to put those skills to driving key implementation metrics with a business culture is a perfect fit.

This is a senior-level techno-managerial role where the person would be leading the function centrally.

There are multiple roles as well to drive key metrics such as

TTL - "Time to Live"

NRR - "Net Revenue Retention".

- This would involve building strategy, coordination with the product team as well as cross-functional teams to drive the projects centrally.

- You'll work directly with the leaders to solve business-critical problems and be part of a group responsible for driving company's growth exponentially.

Key Responsibilities :

- Find innovative ways to optimize and scale the growth of the organization by reducing the TAT of SAAS implementation at the Client's end.

- Grow and monetize existing partners through scalable programs.

- Drive the P&L of all existing critical accounts with a focus on Cross-sell and up-sell of products to the accounts

- Manage a portfolio of accounts, and establish productive, professional, and profitable relationships with key personnel and CXOs in all large accounts.

- Identify and implement the processes, tools, resources, and data needed to drive the projects with defined KPIs and metrics.

- Continually innovate, develop and suggest enhancements to the client management function such as new methods of analysis or other techniques.

- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.

- Manage schedules with project resources and risk trackers within the time framework

- Work closely with clients to understand their needs and assure they have an amazing experience and focus on desired outcomes.

- Be responsible for new end-user client engagement and all pre/post-implementation support.

- Handle and resolve initial client requests during the implementation phase throughout the launch.

- Convey customer feedback to the product and management teams to help the company constantly improve its product offerings

- Support clients through the implementation process by applying strong problem-solving, troubleshooting, and data management skills

Requirements & Qualifications:

- 5+ years of work experience in either SAAS or Management Consulting firms with high-growth startup experience.

- Experience managing people and building culture

- Takes ownership and proactively addresses new challenges and opportunities

- Must be proficient with, and an adopter of new technologies

- Exceptional communication and follow-up skills -both oral and written -with strong attention to detail

- Be collaborative, and able to multitask, prioritize, and manage time efficiently.

- Results-oriented individual with strong negotiation skills, organized team player with leadership qualities

- Excellent interpersonal relationship skills, verbal and written communication skills and are adept at working with multiple stakeholders

- Strong interpersonal skills.

- Strong organizational skills.

- Ability to juggle multiple initiatives simultaneously.

Additional Perks:

- Free breakfast, dinner and snacks at the office

- Monthly team outings, e.g., laser tag, paintball, football, trampoline etc.

- Quarterly team parties and annual offsite

Company-sponsored enrolment worth 40K annually to online learning resources like Coursera, edX etc.

International trip vouchers for top performers

Company-sponsored asset purchase worth 50K

Games in office - Mini golf, pool, foosball

Regular tech seminars

About the Company : Series B Funded SAAS Company