Business Process Transformation Manager - Retail Banking - IIM/XLR/FMS/MDI/SP Jain

Key deliverables:

- Analyse existing service delivery operations to identify areas of improvement/ development

- Make presentations to the leadership team explaining the opportunity, the possible solution and the resource/ support requirement

- Set up project teams and project plans

- Drive transformation project execution by action as the overall project manager for transformation projects using, where appropriate lean and 6 sigma methodologies

- Lead vendor search and evaluation, as part of the transformation projects

- Helping in data sampling and basic data analysis

- Lead process mapping and process improvement exercises as a trainer and mentor

- Assisting leaders in improving the quality of documentation through reviewing and suggesting improvements

Qualifications:

MBA from a grade A/ B+ institute (IIMs, XLRI, FMS, MDI, Bajaj, NMIMS, SP Jain etc

Ability to use Excel and PowerPoint is essential - ability to do basic macros and some programming using excel is a desirable

- 5 years experience in an India retail bank or NBFC, preferably in a process improvement role

- Proven track record in participating in large process improve/ transformational projects with proven contribution

- Working knowledge of Lean and 6 sigma

- Experience in process mapping

- Excellent presentation skills, and proficiency in PowerPoint

DEEPA RC