Business Process Consultant - Enterprise Service Management Solutions

Title - Business Process Consultant

What You'll Do:

- Work directly with the Practice Lead to develop, coordinate, integrate and consistently implement best-practice and related services.

- Delivery programs for customers.

Partner with project teams to deliver successful enterprise service management solutions to our customers by:

- Leading functional discovery and functional process workshops / working sessions

- Gathering business requirements and translate them into workable solution specifications

- Document user stories/requirements based on customer processes/ServiceNow solution design for HRSD and best practices

- Defining industry and client specific business processes and identify opportunities for business process optimization

- Advising on all things business process related to ServiceNow implementation projects

- Developing functional process guides, workshop materials and techniques

- Serving as the business process SME throughout the lifecycle of all engagements

- Furthering your ServiceNow Expertise by developing knowledge on additional modules within the Suite

What you bring:

- Strong understanding of ServiceNow.

- Demonstrable experience leading business process design workshops to elicit client requirements for the implementation of HR, Workspace(Facilities Management), Legal, and IT Service Delivery

- Ability to create collateral in the forms of process workflows, client presentations, workshop approaches, delivery tools and aids, marketing and training materials

- ServiceNow Certifications are highly desired: Certified System Administrator and/or Certified

- Implementation Specialist

- Successful track record as an external consultant in a professional services company or as an internal governance or process lead for a global organization

- Strong Consulting Skills

- Exceptional meeting & facilitation skills

- Strong collaboration and communication skills

- Proficiency with creating process diagrams/guides, creating use cases, delivering client training

What we'd love:

- 4+ year degree in HCM,MIS, Computer Science, Engineering, other science related field or equivalent combination of education and relevant experience

- 5+ years of Business Process consulting experience

Human Resources : 5+ years

HRSD in ServiceNow : 2+ years

- Intermediate or advanced knowledge of ITIL and Agile framework

- ServiceNow Fundamentals, PMP, Agile, Six Sigma and other professional certifications