Business Performance Manager/Chief of Staff - Customer Services - Global Aerospace Firm

A leading global MNC in aerospace is looking for a Business Performance Manager / Chief of staff to work with their Head of Customer Services. The successful candidate will be accountable for the execution of a variety of project management, business performance management and customer feedback, customer issues, and customer relationship management activities.

Job description

- Risk Management - Act as the point of contact for risk management for the region

Business Support

- Training - Organizing all the important training sessions for a team such as Salesforce customization and other training sessions

- Organizing and managing Team events such as Team Booster, Communication event etc.

- Supporting Customer Services team with the Digitalization process by providing trainings on various topics

Outputs:

- Reporting material such as presentations, dossiers, documents, scorecards etc for the management and/or other relevant bodies.

- Proposals for improvements to customer satisfaction & loyalty and services revenues.

Competence and Knowledge :

- Aeronautical Engineering or business management background or equivalent

- General knowledge of the aviation business

- Project Management skills

- Prior experience in Business performance management and KPI tracking

- Great command over Microsoft Office especially expertise in MS Excel

- Understanding of Salesforce CRM platform is highly recommended

- Tech-savvy and good command over Digitalization tools

- Ability to understand and deal with complex data and issues and propose improvements solutions

- Ability to execute the visualization of performance management indicators

- Ability to prepare dossiers with synthesized, accurate and consolidated information and data to prepare the decisions

- Excellent writing and communication skills

Reporting to: Head of Customer Services