Business Partner - Operations - Strategic Role

Base Location - Bangalore

- Leadership, Management, Growth and Representation of the Bangalore Centre.

- Grow the India presence and centre through effective internal and external positioning and support of business development

- Represent the Bangalore unit with local and foreign clients

- Represent the centre internally and externally through information share, presentations, participation in RFI / RFP responses, pricing discussions, etc.

- Support Client Visits correctly represent the Centre and the potential

- Review Compensation & Benefits / Costing and Pricing for deals.

- Work together with onsite (Europe / USA) and Offshore (India) Client Partners and Delivery / Account Managers to build the centre value proposition for clients and to ensure smooth and quality delivery.

- Build a go-to-market strategy for selling our services in India along with other Centre Leaders

- Cooperate with other Centre Leaders to ensure the best delivery value proposition for the customer and to grow the Bangalore Delivery footprint collaboratively.

- Work intensively with Delivery Managers (local & global) to ensure smooth delivery and customer as well as employee satisfaction.

- Support local Delivery Managers for stability & growth in their accounts. Work with the Delivery Managers to streamline the global delivery model at the centre to deliver more value to the customer

- Work with the Delivery Managers and Delivery Excellence Group to define and implement best practices across projects

- Coaching and mentoring employees

Oversee day-to-day running and operations of the centre with the Operations & Support teams:

- Manage the infrastructure and plan for present and future infrastructure growth needs

- Manage location BCP and work with BCM team towards the adequate BCP solutions for the centre and its projects

- Prepare budgets, manage P&L and associated components like utilization, expenses, etc. as per budget

- Review & oversee centre financials and Report on Centre status and health (financials, pipeline, growth, delivery stability) on a monthly basis.

- Manage finance and administration operations

- Responsible for guiding the global and corporate Finance & Tax teams on matters of compliance with local finance and tax regulations, keeping abreast of changes, etc.

- Support Health-and-Safety initiatives and Audits (internal and external)

- Support and grow initiatives like Outreach and Diversity

Required experience and skills:

- Good understanding of Service Centre & IT & Business process Outsourcing business. Those with International experience would have a distinct advantage.

- Experience in leading a multi-faceted Delivery Centre business will be preferred.

- Experience with a Global Delivery Model would be of advantage.

- Leadership skills are mandatory along with good Management skills.

- Functional knowledge and experience in Finance & Accounting would complement the management skills.

- Fluent English, other Foreign language would be an added advantage.

- Ability to handle customer presentations and client meetings efficiently and with confidence and be an excellent senior representative of the Company.