Business Manager - Telesales & Services - eCommerce/BPO/ITeS

Business Manager - Telesales & Services

What the Role involves :

The position holder will be managing a team of 20-30 individuals

- Accurately plan, forecast and achieve fortnightly, monthly client retention targets in the assigned set of clients

- Build and manage productive, professional relationships with clients

- Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs

- Ensure prompt resolution of client complaints

- Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets

- Daily 08-10 meaningful telephone/video calls with clients