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25/06 Priyanka
Senior Consultant at Armour Corporate Services

Views:282 Applications:140 Rec. Actions:Recruiter Actions:38

Business Manager - Customer Service - BFSI (10-15 yrs)

Maharashtra/Mumbai/Thane Job Code: 830194

Business Manager

Job Role :

- Supervising, guiding and motivating a various team in Customer Service

- Overall responsibility for all business unit that operates from the CS Centre. Handling various LOBs in CS

- To provide optimum service experience to the customers in a consistent manner through timely resolution of issues.

- Ensure regular training of the team to meet service requirements consistently in an effective manner.

- Adherence to service & quality benchmarks, to provide world-class service experience for customers

- Strict adherence to process Turn Around times and also adhere to commitments made to the client.

- Work closely with the Quality team to provide periodic feedback to Team coaches and Team managers

- Meeting Process SLA and ensuring team member and process KRAs are achieved

- Data analysis to identify improvement opportunities in the process

- Work with the Projects team on the reduction of customer interactions

Job Requirements :

- Graduate / Postgraduate with min. 10 years in Team handling in the Broking industry.

- Should have good communication (verbal & written) & presentation skills.

- Should be a self-starter, proactive & target oriented.

- Should possess strong networking & relationship building skills

- Exposure to Projects and NPS will be advantageous

Location : Thane

Women-friendly workplace:

Maternity and Paternity Benefits

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