Business Manager - Client Servicing

Reporting to : Regional Manager - Client Servicing

Job Summary:

- Build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients.

Job Profile:

- Servicing the existing clients

- Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members

- Per client revenue optimization

- Responsible for client retention or no loss of accounts

- Ensure strict adherence of sales process and internal procedures

- Keep a close track on work in process, customer complaints and accounts receivables

- Ensure timely delivery of services to clients

- Train, monitor & motivate a team of around 15 - 20 Executives with 3-4 Relationship Managers

Desired Profile:

Qualification: MBA

Experience:

- 3-7 Years experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry

- Minimum experience of 1 year in managing a team of more than 10 Executives with 2 layers of Reporting

Required Skills:

- Excellent verbal and written communication and presentation skills

- Must have deep desire to work and succeed in a growing organization with total commitment and sense of job ownership

- Able to build credible relationships with influencing ability

- Must have team handling experience of more than 2 years

Personal Attributes:

- Team Management

- Reports Management

- Data Interpretation

- Interpersonal ability

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