Business Lead - Kirana Business

The role would be required to build programs from the scratch and manage them including sourcing, onboarding, gamification, retention, training, grievance handling, technology and product enhancements.

Roles & Responsibilities

A. Product Vision, Build and Management

- Deep dive on potential business models, market size, gaps in existing offerings, key players, synergies and unit economics

- Envision the programs for of alternative delivery models in merchants space

- Work with the market and internal stakeholders to build the program

- Key objectives of the program should be around providing flex capacity to the organization and reducing cost of LM execution

B. Expansion and Management

- Manage the programs with the help of cross functional teams

- Ensure that product developments are constant, and they adapt to the changing market dynamics

- Studying local dynamics and making the required tweaks

- Ensure that the program is gamified for the right results

- Constantly move towards lower costs, better flex and with a vision to be the best Kirana-like models in terms of partner NPS in the market

C. Team Management

- Manage a team of 5-6 people including managers, campaign managers, product managers and ground team.

- Mentor and groom new talent

D. Qualifications

- Strong problem solving, project management skills

- Prior experience in dealing with Operations, Gig, I have Space (Kirana) like programs

- Team management experience (5-10 people)

- Strong academics with MBA from top tier institutes is preferred

- Working in a logistics/ food delivery/ ecommerce organization