Job Summary: - In this role you will be accountable for ensuring timely hosting of customer's digital catalogue post customer acquisition. - Your team will have many direct interactions with the customer, over telephone as well as email. The process must ensure a pleasant customer experience during the period between sales to catalogue hosting.&nbsp; - Your team will be responsible for ensuring that the digital catalogue of customer is designed and hosted in quick time and conform to platform standards and guidelines. You will also be responsible for ensuring that we have buyers for the acquired customer on our platform and right expectations have been set by the customer acquisition team Tasks: 1. Ensure high customer satisfaction at each customer touch point 2. Ensure a pleasant customer journey from Sales to Catalogue Hosting 3. Build capacity to carry out timely and effective order verification 4. Build capacity to design and host catalogs for all acquired customers within agreed turnaround time and as per defined platform guidelines and standards 5. Continuous improvement in quality and throughput of each process. 6. Design and implement training and certification programs for team members to ensure first time right delivery 7. Work closely with customer acquisition and servicing teams to identify and fix process gaps Experience: - 8-10 years of experience in a Operations Management profile - MBA from Premium College must - Enterprise Sales exp must in career

Delhi NCR

Business Head - Sales - BFS/FMCG/Retail/Telecom  

Business Head - Sales - BFS/FMCG/Retail/Telecom   ,Job Description for Business Head - Sales - BFS/FMCG/Retail/Telecom   in Strategic Talent Partner in  Delhi NCR for (8-10) years of experience. Apply Now!

Job Description for Business Head - Sales - BFS/FMCG/Retail/Telecom   in Strategic Talent Partner in  Delhi NCR for (8-10) years of experience. Apply Now!