Business Head - Operations - Hospitality

Job Title Business Head_Operations_ E Commerce

Job State - Tamil Nadu

Job Location - All over Tamil Nadu, Nagercoil, Chennai, Coimbatore, Cuddalore, Erode, Madurai, Ooty, Salem, Thanjavur, Tirunelveli, Trichy, Tuticorin, Vellore

Req. Experience 2 - 12 Years

CTC 10 - 15 LPA

Industry - hotels / Restaurants

Age Should Not more than 32 Years

Role Description :

Business Head will be responsible for management and maintenance of all Stock in a cluster. He/She will lead a team of Area Business Managers that will drive relations with owners, resolving their grievances, owning Customer experience and driving Operational efficiency.

KRAs

People Leadership:

- Build a team of high performing Aera Business Managers in line with Operating plan in conjunction with Stock Head

- Drive learning & development of team in conjunction with the larger learning plan of the organization

- Drive team to focus on Customer experience

- Drive performance of team members based on KPIs by building and driving a strong review mechanism

Stock Management:

- Manage stock in the cluster to ensure constant availability of SRNs

- Deploy ABMs, R&Ms and other resources at the property to win-back churned properties

- Influence owners with initiatives that result in enhancement of Take rate

Superior Guest Experience:

- Drive adherence of Company standards and quality measures

- Identify challenges and devise initiatives that can elevate customer experience

- Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs.

Stakeholder Management:

- Set up rhythm for meeting with owners to solve for complex owner issues and resolve any escalations

- Leverage relations with owners to drive proactive resolution of issues

- Drive owner engagement to maintain customer experience in properties

- Work and coordinate with central teams to drive various initiatives across the portfolio

Operations Efficiency:

- Drive cost consciousness to improve Operations efficiency

Key skills Operation, P&L, Business Head, Team Handing,

Contact Person-SHAN
Contact Person Number - 9600334494