HR Manager at Daffodil HR Services
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Business Head - Operations - Hospitality (2-12 yrs)
Job Title Business Head_Operations_ E Commerce
Job State - Tamil Nadu
Job Location - All over Tamil Nadu, Nagercoil, Chennai, Coimbatore, Cuddalore, Erode, Madurai, Ooty, Salem, Thanjavur, Tirunelveli, Trichy, Tuticorin, Vellore
Req. Experience 2 - 12 Years
CTC 10 - 15 LPA
Industry - hotels / Restaurants
Age Should Not more than 32 Years
Role Description :
Business Head will be responsible for management and maintenance of all Stock in a cluster. He/She will lead a team of Area Business Managers that will drive relations with owners, resolving their grievances, owning Customer experience and driving Operational efficiency.
KRAs
People Leadership:
- Build a team of high performing Aera Business Managers in line with Operating plan in conjunction with Stock Head
- Drive learning & development of team in conjunction with the larger learning plan of the organization
- Drive team to focus on Customer experience
- Drive performance of team members based on KPIs by building and driving a strong review mechanism
Stock Management:
- Manage stock in the cluster to ensure constant availability of SRNs
- Deploy ABMs, R&Ms and other resources at the property to win-back churned properties
- Influence owners with initiatives that result in enhancement of Take rate
Superior Guest Experience:
- Drive adherence of Company standards and quality measures
- Identify challenges and devise initiatives that can elevate customer experience
- Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs.
Stakeholder Management:
- Set up rhythm for meeting with owners to solve for complex owner issues and resolve any escalations
- Leverage relations with owners to drive proactive resolution of issues
- Drive owner engagement to maintain customer experience in properties
- Work and coordinate with central teams to drive various initiatives across the portfolio
Operations Efficiency:
- Drive cost consciousness to improve Operations efficiency
Key skills Operation, P&L, Business Head, Team Handing,
Contact Person-SHAN
Contact Person Number - 9600334494
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