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Lead at CareerNet Consulting
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Business Head - Online Travel (12-15 yrs)
MBA from Tier1 / 2 college with 12 -15 years of experience in P&L / Corporate Development/ Corporate Strategy/ Category Management.
- P&L Ownership: Manage & deliver the Air P&L across B2C & B2B businesses
- Monitor & Manage Key Business Metrics: Customer acquisition/ retention, Conversion,
- Segment/ Booking Volumes, Net Revenue, Revenue per Segment, Marketing/ Discounts per Segment, and EBIT.
- Supplier Relationships: Regular interaction with airlines supplier relationship teams as well periodic interactions with airlines to establish deep relationships to drive long-term strategic relationships, customer-friendly pricing, and tactical campaigns.
- Product, Design & Tech: Monitor global trends in consumer behavior and use a deep understanding of consumer/ airlines needs to evolve the company Air Product in conjunction with the Product Team.
- Cross-Functional Ownership: Role entails close working with various internal teams across Product, Technology, Fulfillment, Customer Support, Corporate Strategy, and Marketing, etc. The role will be to manage relationships and take accountability for the end-to-end delivery of tasks to lead traffic growth, conversion, and additional revenue for each category.
- Pricing and Promotions: Ideate sales promotions with marketing teams, manage website pricing through benchmarking.
- Customer Orientation - Puts the customer at the beginning, center & end of every decision. Someone who can help distill and bring forth deep consumer insights to complex business problems
- Customer Funnel & Merchandising Analytics: Own the Air Customer funnel across Company, by reducing bounce rates, improving conversion across each step of the customer journey.
- People leadership: Build, retain and groom a strong team to deliver across functions, Set goals, define KPIs and ensure team tracks effectively towards goals.
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