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Head - Education Practice at ABC Consultants
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Business Head - Online Learning (12-20 yrs)
Key Responsibilities :
General Management and Operational Leadership:
- Own, manage and grow the India P&L by building strong business operations and setting specific, measurable, challenging yet achievable strategic plans, priorities, goals and objectives to consistently exceed business growth and profitability objectives
- Maintain oversight of the business plan, financial performance, risk factors and growth opportunities
- Utilize a data driven approach to manage daily/weekly/monthly/quarterly/annual performance metrics and effectively prioritize to meet business goals
- Work closely with functional leadership (Sales, Marketing, Retention, Finance, Academics, Partnerships) to establish and manage key company objectives
- Collaborate within the company to prioritize, facilitate and direct the use of resources
Scale a New Product Category in a Nascent Market:
- Manage and drive the focus on scaling the business in an emerging and rapidly evolving market landscape
- Contribute cross functionally to increase brand reach and expand the student base via an efficient and effective go-to-market organization (consisting of performance marketing, brand marketing and sales)
- Empower and lead the team to adapt in the volatile market and effectively compete against other market participants, including established players and new entrants
- Oversee all enrolment and retention processes to execute on KPIs and grow student enrolment and persistence via high-performing contact center (sales and customer support)
- Ensure all services align with the requirements of regulators and delivery partners, including universities
People Manager:
- Manage and scale a great team: by recruiting, selecting, training, assigning, monitoring, coaching and appraising individual roles; determining and setting the overall organizational structure
- Coordinate with Finance to plan and review compensation, including variable compensation, amongst both teams and individuals
Candidate Requirements
- 12+ years of experience in general management, operations, P&L ownership, consumer marketing and sales and technology
- Established leader with experience working in a growth company and proven ability to scale a digital business
- Strong knowledge and expertise of the E-Commerce/B2C/Ed-tech sectors (Ed-tech not a must)
- Proven track record to manage and scale a contact center based revenue organization with a deep understanding of consumer buying, lead management & CRM
- Bachelor's degree required, Master's /MBA from top-tier universities/institutes preferred (relevant experience is more important)
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