Who should consider this role: - If you have done all three below in the past, you are a dream candidate - Built the underlying systems (Fresh Desk, Zendesk etc.) for scaling customer service teams - Interacted with Engineering / Technology team to implement systems - Scaled Telecalling (customer service) teams from 5-10 to 50-100 telecallers (hired and managed) Role: Business Head - Customer Experience and Operations Eligibility Criteria: - Candidate should have scaled customer service teams from 5-10 telecallers to 50- 100 telecallers and should have built the underlying systems (FreshDesk, Zendesk etc.) - Candidate should have interacted with Engineering / Technology team to implement systems to track quality and efficiency of telecalling teams - Candidate should have set up SOPs and KRAs for the telecalling team + monitored metrics through systems - Doing the above in a startup environment for 3-5 years is a required criterion for this role - Prior experience in No Broker, My Gate, Licicous, Zolo Stays, Zoom Car, Dunzo, Clear Tax, Swiggy, Ola, Myntra would be a big plus - Should be BTech/BE from top institutes (All IIT- s, NIT's and BITS Pilani)a - Should be ready to relocate to Bangalore

Bangalore

Business Head - Customer Experience & Operations - IIT/NIT/BITS 

Business Head - Customer Experience & Operations - IIT/NIT/BITS  ,Job Description for Business Head - Customer Experience & Operations - IIT/NIT/BITS  in Aarvi Consultants in  Bangalore for (3-8) years of experience. Apply Now!

Job Description for Business Head - Customer Experience & Operations - IIT/NIT/BITS  in Aarvi Consultants in  Bangalore for (3-8) years of experience. Apply Now!