26/11 Nirupma Pandey
Talent Partner at Aarvi Consultants

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Business Head - Customer Experience & Operations - IIT/NIT/BITS (3-8 yrs)

Bangalore Job Code: 867741

- Building and Owning Customer Experience and Operations process

- End to end responsibilities of defining KRAs, SLAs and processes such that 100% fulfillment (providing hire to employers) happens for employers

- Build an efficient tele calling operations to do fulfillment process from scratch

- Owning the happiness metric (NPS) and the entire user journey

- Suggesting product enhancements to improve user experience

- Coordinating with stakeholders within the company to achieve target metrics

- Work closely with leadership team future strategies

- Lead and inspire team members

Eligibility Criteria:

- Candidate should have 3-5 years of experience in leading the customer experience and operations team

- Should have worked in a Series B+ startup

- Should be B.Tech/BE from top institutes

- Should be ready to relocate to Bangalore

- Notice period should be 2 months or less than that

Preferred Qualifications:

Startup experience at companies such as Flipkart, Uber, Ola, Swiggy, Zoom Car, Zomato, Amazon, Rapido, Rivigo, etc. are preferred

Women-friendly workplace:

Maternity and Paternity Benefits

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