Business Head - BFSI

Business Head

Lead and direct the Business Development, Sales and Delivery efforts .

Financial :

- Chart & achieve clear revenue, collection and margin targets for self and team

- Identify new business / potential prospects for ATM service solutions and provide revenue forecasts and achieve those for new and existing business

- Achieve agreed numbers w.r.to better repeat orders from existing accounts

- Agree on the numbers and deliver improved transaction volumes in ATM business

Strategic :

- Be responsible for portal development for improving transaction volumes

- Execute information mapping of ATMs in Google and other information channels

- Work on backward integration of ATM business and provide solutions to execute the same

- Be responsible for old outstanding (penalty, outstanding etc) and achieve those numbers within agreed timelines

- Be responsible for Aging analysis and propose measures and solutions which drive better revenues

- Sustain unique selling proposition and brand equity .

Customer satisfaction :

- Achieve agreed satisfaction indices for sub teams

- Grow accounts by ensuring better SLA management

- Anticipate customer evolution, i.e., to receive, discuss and anticipate new requirements from/with customers and propose - lowest effort- solutions or workarounds then feedback direct to engineering, project, product and program managers

- Maintain and build strong relationships with customers to increase customer satisfaction

Resource Management : Performance reviews, manpower planning, recruitment, training & development as per the required competencies, attrition management, performance management for the team, conflict resolution and counselling

Leadership : Provide direction and guidance to team members and suggest process improvements within the company and to the clients