Business Excellence Role - BPO

Job Title: Business Excellence 

Job Description:

Relevant exp : 4~6 years of relevant experience ; 8-11 yrs of overall experience 

Preferred Skills : 

- Six Sigma Black Belt with good knowledge of Lean practices 

- Strong Knowledge of Quality Principles and Techniques essential 

- Needs to have worked in a BPO - Operational Excellence (or similar) function

 - Certification in Lean and other quality practices added advantage Strong communication and presentation skills

Position Objectives :

1. Drive Improvement projects on processes to improve : 

a. Productivity 

b. Improve SLA performance 

2. Interact with client/ internal stakeholders to drive and influence improvement objectives 

3. lead a global projects in OE 

4. People manager for a team 

5. Drives the OE program for a client/ clients in a site/ across sites

 6 . Acts as a mentor to Six Sigma and Lean projects for his influence

Annual Salary : 12.46 - 17.94 lacs INR