Business Customer Success Manager - BFS

Title - Business Customer Success Manager

Salary - upto 20 LPA

Location- Bengaluru

The person will be responsible for the following:

- Drive customer engagement using the digital and non-digital channels available

- Responsible for retention of customers (avoiding churn of customers)

- Leverage cross-sell & up-sell opportunities using the appropriate digital and non-digital channels available

- Own targets related to retention (% participation, Withdrawal, % Attrition) and business from existing customers (AUM, Ticket size)

- Work closely with the customer facing teams to drive the desired customer experience: Involves training, monitoring and measurement

- Identify opportunities & solutions for this customer segment basis data science and customer behaviour understanding

The ideal candidate will have

Experience, Skills and Attributes

- 3-5 years of relevant experience working in a business role (preferably from BFSI)

- Problem solving mindset with analytical skills

- Very strong written and verbal communication skills

- Project and stakeholder management