Business Continuity Planning - BPO

Candidate Summary

Should possess a minimum 3-4 years of experience in BCP

Knowledge and experience of BCP and Issue Management methodologies

Good understanding of BCM documentation requirements and associated governance mechanisms

Job Overview

Person is responsible for ensuring business continuity and managing contingencies at Shared Service Center. Also, execute various BCMS activities in the process at a particular site such as carrying out BIA, RA. Conduct Work from Home [WFH] and Work Load Distribution (WLD) Tests, and subsequently publishing reports along with maintaining contact lists, Function Recovery Plan (FRP) etc.

Key Responsibilities

BCP Documentation

Ensure that the BCP documentation BIA/RA/Testing Reports/FRPs and other relevant documents are initiated and maintained as required. Criticality assessment records / Testing reports Dashboards to be available and updated at all times.

BCP Governance

Work closely with TLs and ensure all the BCP activities i.e. WFH Tests and WLD Tests are carried out per schedule. Also Issues faced are highlighted through right channels and discussed with BCP Manager.
BCP Testing

Conduct BCP Testing on regular basis as per agreed frequency. in WFH Strategy the PCO is responsible for laptop/datacard allocation, scheduling, roster circulating and remediation of issues faced during WFH Tests In WLD, PCO needs to ensure that testing and training calendars are rolled out and testing is carried out per schedule at the respective GSC