Business Consultant - Pharma

Business Consultant

Role : Business Consultant - Documentum

Location : Bachupally, Hyderabad

Qualification : B.Tech/M.Tech/MBA

Description :

- Document Management System is a key system at the client company which addresses GxP compliance requirements and enables productivity improvements by simplifying document lifecycle management across the organization.

- In this role you will be accountable for implementing digital solutions to deliver the desired business benefits & improve end user experience. You will work with the business teams, delivery teams and other IT partners on implementing changes to deliver continuous improvements.

- Continuous Improvement and change management

- Engage with business to understand challenges and improvement areas; identify new areas/processes that could leverage the system.

- Investigate design alternatives and present these for architectural review

- Deliver configurations and customization for small sized or larger projects

- Follow proper change control and validation procedures to make any changes to the system

- Develop communication and change management plans related to project deployments and roll outs.

- Prepare support documentation and training materials for end users of document management systems

- Cutover planning and migration to ensure smooth transition

- Track the benefits against the outlined metrics to ensure system adoption as envisaged

Application Support :

- Support the system administrator in monitoring the Document Management system to support uninterrupted operations

- Support the system administrator in working with Infrastructure team on server maintenance, Backup and Restore drills and DR drills to ensure the health of the system

- Mentor L1 support at various sites on basic trouble shooting and ensure proper resolution and closure of tickets

- Provide L2 support and escalate/ coordinate with product support teams where required for timely resolution of issues and ensure proper closure of these tickets; Ensure GxP compliance in execution

- Report on the nature of issues encountered, resolution against SLAs, ticket trends and plan for corrective and preventive actions and execute them.

- Understand and maintain interfaces with other applications such as SAP, eCTD etc.

Key Competencies Required for the Role :

- Good analytical and problem solving skills coupled with strong ownership

- Ability to apply design thinking principles while designing solutions

- Delivery and quality oriented mind-set

- Ability to manage stakeholders with high degree of customer orientation; ability to build relationships beyond immediate work need

- Able to manage his/her work well - planning, organizing, risk identification and adherence to timelines

- Good verbal and written communication skills with fluency in English

- Proactive attitude to communicate and respond in timely manner