Business Automation Consultant - IT

Business Automation Consultant

Location: Bangalore

Experience: 5 - 7 years

Mandatory Qualifications:

Education: Tier 1 & Tier 2 institute

- 5+ years of experience in Business Process Analysis

- 2+ yrs. of experience in automation technologies with experience in building RPA solutions

- Experience in automation assessment work to drive key outcomes

Responsibilities include :

- Participate in Process Discovery / Assessment workshops and re-engineer process flows

- Utilize Business Process modeling, analysis, and design experience to assess the end-to-end process and identify suitable processes for automation, taking into account the process complexity, input type, etc. identify and document Process health, variations, complexity, risks, assumptions, and dependencies for AS-IS process

- Baseline AHT, volumes, FTEs, SLA, etc. for the AS-IS process

- During design, create smart documents with clear & concise info such as user-stories & epics

- Create Process Design Documents (POD) / Standard Operating Procedure (SOP) documents for use cases identified

- Help define and finalize to-be process flow and prioritize use cases for automation

- Work closely with the development team to ensure requirements are accurately mapped and suitable for development

- Create test cases and scenarios, and take responsibility for quality assurance

- Monitor and keep track of the changes that occur and initiate the Change Management process by evaluating the impact of the changes proposed.