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HR Manager at Yo HR Consultancy
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Business Automation Consultant - IT (5-7 yrs)
Business Automation Consultant
Location: Bangalore
Experience: 5 - 7 years
Mandatory Qualifications:
Education: Tier 1 & Tier 2 institute
- 5+ years of experience in Business Process Analysis
- 2+ yrs. of experience in automation technologies with experience in building RPA solutions
- Experience in automation assessment work to drive key outcomes
Responsibilities include :
- Participate in Process Discovery / Assessment workshops and re-engineer process flows
- Utilize Business Process modeling, analysis, and design experience to assess the end-to-end process and identify suitable processes for automation, taking into account the process complexity, input type, etc. identify and document Process health, variations, complexity, risks, assumptions, and dependencies for AS-IS process
- Baseline AHT, volumes, FTEs, SLA, etc. for the AS-IS process
- During design, create smart documents with clear & concise info such as user-stories & epics
- Create Process Design Documents (POD) / Standard Operating Procedure (SOP) documents for use cases identified
- Help define and finalize to-be process flow and prioritize use cases for automation
- Work closely with the development team to ensure requirements are accurately mapped and suitable for development
- Create test cases and scenarios, and take responsibility for quality assurance
- Monitor and keep track of the changes that occur and initiate the Change Management process by evaluating the impact of the changes proposed.
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