HR Manager at Yo HR Consultancy
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Business Automation Consultant (5-7 yrs)
Business Automation Consultant
Location : Bengaluru
Experience : 5 - 7 years
Minimum Relevant Experience :
4 years of experience in :
- Process reengineering/Process discover/Process optimization.
- Change Management process
- RPA solutions
- Analytics products
- Technology implementation (BPR/RPA/Intelligent automation/Analytics/AI/ML/NLP)
- Business Automation Consultant will play a key role in gathering requirements to capture the AS-IS process and map to-be process vision in alignment with client automation objective
Responsibilities :
- Participate in Process Discovery / Assessment workshops and re-engineer process flows
- Utilize Business Process modeling, analysis, and design experience to assess the end-to-end process and identify suitable processes for automation, taking into account the process complexity, input type, etc.
- Identify and document Process health, variations, complexity, risks, assumptions, and dependencies for AS-IS process
- Baseline AHT, volumes, FTEs, SLA, etc. for the AS-IS process
- During design, create smart documents with clear & concise info such as user stories & epics
- Create Process Design Documents (POD) / Standard Operating Procedure (SOP) documents for use cases identified
- Help define and finalize to-be process flow and prioritize use cases for automation
- Work closely with the development team to ensure requirements are accurately mapped and suitable for development
- Create test cases and scenarios, and take responsibility for quality assurance
- Monitor and keep track of the changes that occur and initiate the Change
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