Business Analyst - Technical Process Expert - Genesys Call Routing Platform/Aspect/UIP

An exciting job opportunity with Fortune 300 firm for a technical process expert having over 3 years of experience in technical and call routing background supporting high volume. Our client is looking for a candidate with strong experience in Genesys call routing platform or Aspect/UIP. You would be responsible for 24- 7 on call support for call routing issues on a rotating basis and troubleshooting issues to ensure proper call routing. You will be accountable for interpreting business requirements and implementing call routing solutions.

LOCATION:-Mumbai

YOUR FUTURE EMPLOYER:

A leading global firm with a distinguished clientele providing extensive financial and asset management services.

YOU WILL BE RESPONSIBLE FOR:

- Designing, building, documenting, testing and maintaining Genesys call routing configuration and business routing logic and strategies for multiple businesses(COM).

- Designing and implementing new solutions and maximising operating efficiencies and reducing cost.

- Coordinating efforts of internal departments and vendors to ensure proper call routing and CTI data package.

- Providing first level support on priority issues escalation.

THE SUCCESSFUL CANDIDATE:-

- Bachelor or technical degree preferred.

- Excellent interpersonal skills, oral and written communication skills.

- Detailed oriented and technical savy.

- Strong analytical and presentation skills.

- Enthusiastic to work in a dynamic, fast paced and demanding environment.

REACH US:-

If you think this role will add value to your career, kindly write me an email along with your updated CV for a confidential discussion on the role.