Business Analyst - KPO

About the Role

- Create various algorithms for optimizing demand & supply data

- Data analysis and solution building based on insights capture from data

- Responsible for giving insights to management and help in strategic planning 

- Analyse metrics, key indicators and other available data sources to discover root causes of process defects 

- Support business development and help to create efficient designs and solution processes - Determine efficient utilization of resources 

- Actively engage with internal partners throughout the organization to meet and exceed customer service levels & transport-related KPIs. 

- Research and implement cost reduction opportunities. 

- Excellent problem-solving, task prioritization, follow-up, and customer service skills

What we look for

- 2+ yr of experience as Analyst 

- Proficiency in Advanced Excel and Advanced SQL (must-have) 

- Understanding of basic statistics and probability concepts 

- Cultural fit: Structured problem-solving skills. Willingness to experiment. Ability to work in a flat hierarchy. Excellent communication skills