Business Analyst - eCommerce

- Define requirements for reporting, customer behaviour, and technical performance metrics, and work with technical teams and product managers to integrate into our development schedules

- Identify opportunities to improve metrics and define reports that provide senior stakeholders with clear visibility to business performance

- Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions

- Develop, implement, and automate processes to collect and manage usage data from multiple sources

- Partner with internal and external market research teams to analyze our customers and the competitive environment

- Derive insights from customer feedback and usage data and provide input into new product development

Basic Qualifications

- 1+ years of relevant work experience

- Experience gathering business requirements, using industry-standard business intelligence tools to extract data, formulate metrics, and build reports

- Experience using SQL, ETL, and databases in a business environment with large-scale, complex datasets

- Proven track record of successful communication of analytical outcomes through written communication, including an ability to effectively communicate with both business and technical teams

- Preferable: Experience with statistical modelling and analysing large data sets using SQL

- Preferable: Experience with data visualization using Tableau or similar tools.