Business Analyst - Consulting Firm

Responsibilities:

Account management

- Drive Customer success activities & outcomes

- Oversee successful implementation of product and services suite for each client

- Oversee portfolio of customers, avoid churn and explore avenues to up-sell to maximize revenues from an account

- Drive new business growth through greater advocacy and reference-ability

- Drive employee engagement, leadership development and PR campaigns for the clients through volunteering platform and services

Cross-functional support

- Align with Executive Team around key metrics and objectives Business strategy

- Align with sourcing team to develop capabilities and offerings in areas of user interest

- Identify & build growth capabilities & enablers that will drive significant growth of volunteering and giving in focus geographies. These would include optimizing the current assets and make the business future ready

- Own the business and influence leadership team by sensitising them towards new user insights, product changes, new features etc.

Desired background:

- 0-2 years of work experience preferably in a consulting/ account management role

Desired competencies:

- Demonstrate high ownership and exude high energy in all tasks

- Strong Bias for action - we work at a rapid pace

- Excellent organizational and team coordination abilities

- Should be able to handle pressure and deadlines in an unstructured work environment