Business Analyst

Key Responsibilities :

The Business Analyst will primarily be responsible for :

- Identify, review and analyse business processes and systems to understand design implications across Business, IT and Operations

- Support reengineering of processes, where process is one of the many parts of the change, and provide detailed guidance on process design (considering risk, end-to-end and cost)

- Support with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provide accurate estimates for handling new requirements, design changes and scope

- Support the development of control structures and performance scorecards (KPIs) to ensure project milestones, budgets, resources and employee engagement aspirations are met, implementing mitigating actions as appropriate

- Work with markets/regions to understand regulatory, customer and competitive landscape

The Business Analyst will lead, contribute, challenge and advise effectively on areas within their scope, including internal committees / forums and support the provision of transparent and insightful feedback on status. They will communicate with clarity, impact and passion to inspire audiences and create a shared understanding and commitment.

Stakeholders on projects will include (as demanded by specific project need) :

- Other Transformation functions

- Regulatory authorities

- Other service delivery functions

- Data service providers

- Software, data and service vendors

Leadership & Teamwork :

- Support the team by quickly familiarizing new team members with the team's purpose and expectations

- Support Programme leadership in communication of strategic direction across global, regional and country structures

- Support and encourage constructive cross-country, cross function, and cross-business teamwork by demonstrating collaboration and taking prompt action to address any activities and behaviours that are not consistent with 's diversity policy and / or the best interests of the business and its customers.

- Give timely, honest and constructive feedback to others

This role may occasionally lead other analysts on projects or Programmes

Major Challenges :

- To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group.

- Dealing with complex requirements.

- Supporting in the control of projects to meet exacting timescales.

- The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme.

Knowledge & Experience / Qualifications (For the role - not the role holder) :

Knowledge & Experience :

- Possess excellent Business Analyst skills

- Strong analytical background with a high degree of attention to detail

- Background working in cross-functional teams to drive requirements capture

- Experience in business and process analysis, change initiatives & re-engineering

- Experience in planning and deploying both business and IT initiatives

Capabilities :

- Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group

- Challenge business intent in a constructive manner to accurately define requirements and design detailed business solution and structures

- Continuously look for innovative ways to improve business outcomes and add value to customers/stakeholders/colleagues

- Strong organizational, time management and planning skills in order to cope with multiple large-scale responsibilities

- Ability to build strong relationships across Business, IT and Operations

- Flexible and able to adapt in a fast-paced, changing environment

- Confident and open to challenging existing protocols and processes.

Qualifications and Accreditations :

- Evidence of self-development across a number of disciplines

- Industry recognized technical certifications desired i.e. Change Management, Master Black Belt - Six Sigma

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