COO at Burgundy Hospitality Private Limited
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Burgundy Brand Collective - Consultant/Senior Consultant - Design (5-10 yrs)
Hiring for Design Consultant/Sr. Design Consultant
Sales and Business Development:
- Meet and exceed sales targets and KPIs set by the management.
- Proactively engage with customers to drive sales, build customer loyalty, and increase market share. Build a robust pipeline of potential customers and maintain an accurate customer database.
- Identify opportunities to cross-sell and up-sell products and services to customers. Maintain an up-to-date understanding of market trends, competitor activity, and industry developments to identify new opportunities for growth.
- Delivering an outstanding customer experience.
- Engage with customers to understand their furniture needs and provide recommendations that meet their requirements.
- Attend to walk-in customer inquiries.
- Promote sales of high-end furniture and lifestyle accessories.
- Guide customers through the purchasing process, including explaining product features and benefits, pricing, warranties, and delivery options.
- Respond to customer inquiries, complaints, and feedback promptly, ensuring resolution to their satisfaction.
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Ensure that the products are displayed attractively and prominently.
- Maintain accurate inventory records and ensure that the store is adequately stocked at all times.
- Provide feedback to the management on customer preferences, product demand, and store operations to continuously improve the business.
- Ensure that the store is clean, tidy, and meets health and safety standards.
- Graduate/PG in any stream.
Work Experience required:
- 5 - 10 years of experience in retail sales, of which a minimum 4 years of experience should be from the luxury furniture industry.
- Excellent verbal and written communication skills in English.
- Strong sales and negotiation skills.
- Demonstrated ability to build and maintain strong customer relationships.
- Ability to work independently and as part of a team.
- Strong in attention to detail.
- Knowledge of working on AutoCAD will be an added advantage.