Purpose of Role -&nbsp; The role holder translates driving Transformation and Business Improvement projects/programmes that make measured improvements to business performance, service performance or customer satisfaction. Using high-level insightful analysis he/she designs and manages customer centric Business Improvement programmes that deliver customer satisfaction, cost reduction and revenue growth which impacts BT's P&amp;L and improves the LOB's gross margin. - This role has dual responsibility for driving Tactical, Robotics automation across different LOBs (Group Functions, CMCC, CDSS) as a programme lead. Also, needs to manage the Tactical automation team driving small projects using Excel, SharePoint, and Access etc Mandatory Requirements - Person has to be with 12+ years of experience in managing Transformation and Improvement teams - Prior RPA experience in tools like Automation Anywhere, Blue Prism, UI Path is must - Has strong education background preferably a Postgraduate / Engineering background - Good consulting experience in managing Process Improvements, Digital Transformation, Analytics - Experience in managing Consultants or Mangers in the past role with at least Sr Manager role in the past - Certifications like - PMP/PRINCE2, LSS Black Belt, ITIL, ISO preferable - Strong Stakeholder Management and Project Management skills Responsibilities -&nbsp; - Drive year on year efficiency challenges which is a part of the CBS score card - Drive robotics and lead the end to end programme across different LOBs on RPA implementation - Drive Digital transformation for given CFUs - Drive Standardisation across the world having same processes - Drive productivity and proper resource planning projects across areas - Mentor GB projects and ensure the LSS DNA is in fulfilled in line with BQF standards - Drive Governance programs with the CFOs, LT's within CBS - Drive initiatives like Challenge Cup and supporting the various hubs &amp; lobs - People Management skills and Strong team player - Flexible, Able to drive projects and deliver successfully as assigned by the Line Manager time to time Other Key Strategic Responsibilities -&nbsp; - To lead and deliver all aspects of strategic improvement/change initiatives - To lead key business improvement and change programmes linked directly to the business strategy - To lead and deliver all aspects of analysis that will lead to the identification of programmes - Support Head of Business in building the appropriate business improvement capability within the group - To embed a BI way of working at all levels of the organisation that delivers sustainable improvement - Drive improved customer satisfaction, increased revenues and decreased costs - To motivate, enthuse and persuade people to use the Business Improvement approach - To demonstrate the value of using the - business improvement- approach by helping people to understand Key Drivers for the Role - Cost Transformation Change Management Technology Enablement Leadership &amp; Mentoring

Gurgaon/Gurugram

British Telecom - Head - Transformation & Automation  

British Telecom - Head - Transformation & Automation   ,Job Description for British Telecom - Head - Transformation & Automation   in BT Global Services in  Gurgaon/Gurugram for (12-18) years of experience. Apply Now!

Job Description for British Telecom - Head - Transformation & Automation   in BT Global Services in  Gurgaon/Gurugram for (12-18) years of experience. Apply Now!