British Telecom - Consultant - BMC Remedy

BMC-Remedy|Consultant/Senior Professional|

Technical Skills:

- Understands how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.

- Implement, customize, and configure BMC products.

- Integrate BMC products to each other and third-party applications.

- Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.

- Implementation, Development and Customization of Remedy AR System and Out of the Box Applications

- Custom built applications using the AR System

- Upgrades & Migrations

- ITIL Process Consulting and Gap Analysis based ITIL and ITSM 9.x

- Performance Diagnostics load testing, speed diagnostics

- Troubleshooting & enhancements to existing Remedy systems

- Knowledge of the ITIL v3 service life cycle and ITSM best practices

- Identify, perform root cause analysis, provide work-around and resolution for Problem tickets raised from existing Incidents or potential problems identified by themselves, the support team or leads

- Root-cause analysis, work-around and solution to Problem tickets is the responsibility of this team

- Investigate and implement solutions on improving overall performance of the system

- Deploy hot-fix / work-around provided by BMC

- Participate in Change Notes analysis, development, building test cases, unit testing and deployment

- Act as the ongoing interface between the client and the system or application.

- Dedicated to quality, using exceptional communication skills to keep our world class systems running.

- Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Preferred Skills:

- BMC-Remedy-IT Service Management (ITSM)

- BMC Remedy Action Request System v9.0+

- Development and Integration - ITSM Suite v9.0+ (Service Desk, Change & Release Management, SLM, Asset Management, SRMS, Software Lifecycle Management), Knowledge Management, Atrium CMDB 9.x, Atrium Integrator.

- Out-of-the box and third-party integration with BMC Remedy tools, web services and APIs

- BMC Smart IT BMC Smart Reporting Cloud Lifecycle Management

- BMC Discovery True Sight Operations Management

- From Scratch Implementation of any of the ITIL Service Strategy or Service Operation Process using BMC Remedy ARS v8.x or v9.-