British Council - Senior Manager - Service Transition

Exp: 12 - 15 Yrs

Purpose of job:

- For the introduction of new services or changes to existing services, to facilitate the achievement of formal confirmation that acceptance criteria have been met, and that the Service Delivery Operations team is ready to operate the new service when it has been deployed.

- Context and environment: (e.g. dept description, region description, organogram)

- The purpose of Global Information Services (GIS) in the British Council is to partner with the business in order to make effective use of Information in all its forms across the organisation. GIS has accountability for enabling the full life-cycle of information for the whole of the business.

- The British Council has undertaken a strategic review of its operating model including the creation of a new GIS operating model. This role is part of the new GIS team responsible for implementing this operating model.

- This role is located within the GIS Service Delivery team and reports to Head of Service Transition with functional line management provided by the relevant project/ program.

Equality, Diversity & Inclusion:

- The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of gender, including transgender, marital status, sexual identity, religion and belief, political opinion, race, work pattern, age, disability or HIV/AIDS status, socio-economic background, spent convictions, trade union activity or membership, on the basis of having or not having dependants, or any other irrelevant grounds.

Accountabilities, responsibilities and main duties:

Engages with technical design and project managers or Project Management Office, to ensure correct products are produced, in a timely fashion. Including:

- Ensuring the service transition gate criteria are met by internal and 3rd party support delivery and integrated into support delivery model.

- Evaluates the quality of project outputs against agreed acceptance criteria.

- Impact, evaluation and risk assessment project from a Service perspective.

- Identifying all Service Readiness activities and ensuring they are in place for go live (processes, procedures, training, communication etc.).

- Active contribution in negotiating and agreeing changes to third party contracts where appropriate.

- Using the Total cost of ownership for modelling and forecasting of on-going support costs coming from projects.

- Providing assurance to programme managers on service transition activities.

Key relationships: (include internal and external)

- GIS Strategy and Architecture team

- GIS Design and Development team

- GIS IGRM

- Program/ Project team

- Service Delivery team

- Suppliers (as appropriate)

Other important features or requirements of the job

- Regular home working arrangement can be discussed.

- Occasional travel within UK and internationally may be required

- Please specify any passport/visa and/or nationality requirement. Must be legally able to work in the country in which the post is located.

- Please indicate if any security or legal checks are required for this role. Role will require appropriate and commensurate security vetting checks

Person Specification : 

- Essential Desirable

- Assessment stage

- Behaviours Creating Shared Purpose Connecting with Others

- Working Together

- Being Accountable

- Making It Happen

- Shaping the Future

- All are at Most Demanding level

- Interview only

Skills and Knowledge : 

SFIA Skills:

Service Acceptance (SEAC) - Level 5

Project management - Level 4

BC Generic Skills :

- Communicating and influencing - Level 4

- Managing Finance and Resources - Level 3

Contributes to (SFIA Skills) :

- Requirements definition and management (REQM)

- Change Implementation Planning and Management (CIPM)

- Service Level management (SLMO)

- IT Management (ITMG)

- Financial Management for IT (FMIT)

- Supplier Relationship Management (SURE)

Experience Demonstrable experience, Preferably in large complex international organisation in:

- IS Service Transition - 2 to 3 years

- managing deliverables via 3rd party vendors. - 2 to 3 years exp.

- Risk management - 1 year or more

Qualifications : Degree level qualification or equivalent experience

Overall experience : 8 to 10 years

Prince 2 Foundation/Practitioner

ITIL V4 Foundation/Expert Level