Brillio - Lead/Senior Lead - Customer Success

About Brillio

Brillio (www.brillio.com ) is a global digital consulting and technology services company focused on implementation of digital technologies for the world leading companies. The 2,600-strong Brillio team is based in nine offices across three continents and considers world-class customer satisfaction as its true north.

Role Description :

- As we continue to invest in building the leadership strength necessary to drive the next phase of growth for the organization, Brillio is looking to bring in a select few individuals who above all, have a growth-mindset coupled with the ambition to play high-impact market-facing roles.

- Along with high-energy and a can-do attitude, individuals applying for this role must have an elevated sense of accountability and ownership to assume charge of situations and to drive world-class outcomes for our clients as well for strategic organizational initiatives. In this role, you will be aligned to drive growth & world class customer experience within our existing customers / partner with our new business development teams in driving the client

acquisition effort or other transformational initiatives.

Key Requirements :

- Previous experience in a technology services firm in or one more of the following roles - business analysis or consulting / pre-sales / solution design / customer-facing project or program management

- Should have anchored or led sales pursuits and be extremely well versed with the nuances of a technology/IT sales process. Exposure to pricing or commercials will be preferred.

- Strong problem-solving skills, esp. the ability to frame the problem statement accurately, along with its context and success criteria

- Good understanding of the technology space along with the ability and interest to keep building on that knowledge to stay ahead of the curve.

- Excellent communication skills (verbal & written) to be able to clearly articulate and present ideas / concepts and collaborate with multiple stakeholders

- Proficiency with MS excel, MS PowerPoint and other necessary skills to create and deliver impactful client presentations is necessary

Preferred :

- Appreciation of project and/or program management concepts, ideally through hands-on experience

- Client stakeholder management experience, ideally within US/Europe regions

Range of Experience :

- Total experience, between 3 to 7 years

- Minimum 2 years, post-MBA in a related industry

Education Qualifications :

- MBA (equivalent) from Tier-1/2 B-school + technical graduate qualification (preferred, not essential)