Brillio - Associate Director/Delivery Manager - Salesforce (16-22 yrs)
Job Description:
- Overall 16+ years of experience in IT services.
- As a delivery manager you will manage and monitor group of Salesforce projects for multiple clients ensuring client delight
- Drive SLA performance, Productivity, Utilization, resource deployment and other continuous improvement opportunities
- Lead project discovery and client discussions for large programs
- Accountable for deliverables for all projects under scope
- Oversee on-going project activities and provide direction & guidance
- Drives presales for key engagements and manage deal cycles including estimation and solution reviews
- Sense and mitigate delivery issues
- Analyze risks, support in contingency planning
- Handle dependencies between projects - work closely with program manager
- Conduct regular reviews and refine the engagement plans and processes to drive continuous improvement on the quality of services delivered
- Drive continuous improvement initiatives including and not limited to building accelerators
- Drive team capability development
- Groom and build new team members, lateral hires and campus minds
- Understand customer needs and work with account/market teams
- In-depth understanding of stakeholder need in advance and should able to predict road maps
- Well versed with industry dynamics and good understanding about emerging market trends
Desired Skills:
- Deep understanding/knowledge of Salesforce products and landscape covering Sales Cloud, Service Cloud and Force.com
- CRM - Marketing, Sales and Service subject matter expertise
- Handled Salesforce delivery teams of greater than 50 - Done Project management reviews through the lifecycle
- Defined project execution methodologies
- Ability to handle and motivate large teams
- Senior Stakeholder management
- Metrics savvy and ability to drive it all the way down to the teams.
- Experience in managing large complex multi-year Salesforce/CRM projects with Salesforce certifications will be a plus
- Managed projects using agile methodology
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