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23/05 Careers
TA Team at Brillio

Views:2362 Applications:126 Rec. Actions:Recruiter Actions:0

Brillio - Associate Director/Delivery Manager - Salesforce (16-22 yrs)

Pune Job Code: 701393

Job Description:

- Overall 16+ years of experience in IT services.


- As a delivery manager you will manage and monitor group of Salesforce projects for multiple clients ensuring client delight


- Drive SLA performance, Productivity, Utilization, resource deployment and other continuous improvement opportunities


- Lead project discovery and client discussions for large programs


- Accountable for deliverables for all projects under scope


- Oversee on-going project activities and provide direction & guidance


- Drives presales for key engagements and manage deal cycles including estimation and solution reviews


- Sense and mitigate delivery issues


- Analyze risks, support in contingency planning


- Handle dependencies between projects - work closely with program manager


- Conduct regular reviews and refine the engagement plans and processes to drive continuous improvement on the quality of services delivered


- Drive continuous improvement initiatives including and not limited to building accelerators


- Drive team capability development

- Groom and build new team members, lateral hires and campus minds


- Understand customer needs and work with account/market teams


- In-depth understanding of stakeholder need in advance and should able to predict road maps


- Well versed with industry dynamics and good understanding about emerging market trends

Desired Skills:

- Deep understanding/knowledge of Salesforce products and landscape covering Sales Cloud, Service Cloud and Force.com


- CRM - Marketing, Sales and Service subject matter expertise


- Handled Salesforce delivery teams of greater than 50 - Done Project management reviews through the lifecycle


- Defined project execution methodologies


- Ability to handle and motivate large teams


- Senior Stakeholder management


- Metrics savvy and ability to drive it all the way down to the teams.


- Experience in managing large complex multi-year Salesforce/CRM projects with Salesforce certifications will be a plus


- Managed projects using agile methodology

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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